Contact us promptly if you receive a damaged, defective or incorrect item. Each request is reviewed using the product condition, order details and evidence provided by the customer.

Return Request Period

A return or exchange request should normally be submitted within 7 days of delivery. Damaged or incorrect-item claims should be reported within 48 hours where possible.

Return Condition

The product must be unused, unwashed, unaltered and returned with its original packaging, labels, accessories and documentation. Category- specific hygiene or safety restrictions may apply.

Evidence Required

We may request clear photos or an unpacking video showing the product, packaging and courier label before approving a claim.

Items That May Not Be Returnable

Used products, items damaged after delivery, products missing original packaging, customized goods, clearance items or hygiene-sensitive items with opened seals may be excluded unless they arrived defective or incorrect.

Refund Processing

Approved refunds are processed after the returned product is received and inspected. Processing may take 5–10 business days, depending on the payment or transfer method.

Return Shipping

Islamabad Mall may cover reasonable return shipping for verified damaged, defective or incorrect items. For change-of-mind returns, the customer may be responsible for return delivery costs.

Contact for Returns

Send your order number and request details to islamabadmall.comor contact us through WhatsApp.